Privacy Policy

🔒 Privacy Policy

Raíces y Almas Unidas Counseling, PLLC
Effective Date: May, 2025

Your privacy is extremely important to us. This policy outlines how we protect and manage your personal health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and the Illinois Mental Health and Developmental Disabilities Confidentiality Act (MHDDCA).

📁 Information We Collect

We may collect personal information such as:

Name, address, and contact details
Health history and current mental health concerns
Insurance and payment information
Session notes and clinical assessments

🔐 How We Use Your Information

Your information is used only for:

Providing mental health services
Coordinating care with your consent
Billing and insurance purposes
Legal or ethical obligations (e.g., reporting harm)

🧾 Your Rights

As a client, you have the right to:

Access and request a copy of your records
Request corrections to your information
Receive a list of disclosures
File a complaint if you believe your rights have been violated

🚫 Confidentiality Limits

We keep everything you share private unless:

You provide written consent to release information
There is risk of harm to yourself or others
There is suspected child or elder abuse
Required by court order or legal process

🛡️ Security Measures

We use secure systems to store your records and protect your data electronically and physically. Telehealth sessions are conducted on HIPAA-compliant platforms.

📞 Contact

If you have questions about this policy or your rights, please contact:

Raíces y Almas Unidas Counseling, PLLC
📞 (312) 244-9019
📧 sandra@raicesyalmasunidascounseling.com