Frequently Asked Questions

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The cost of a counseling session at Raices y Almas Unidas Counseling varies based on the type of service you require. Please contact our office for more information on pricing.

A typical counseling session at Raices y Almas Unidas Counseling lasts for 50 minutes, although some sessions may be longer or shorter depending on your needs and preferences.

Raices y Almas Unidas Counseling counselors can help with a wide range of issues, including anxiety, depression, relationship problems, grief and loss, trauma, and more.

Raices y Almas Unidas Counseling offers telehealth services in Illinois (in-person and telehealth), Michigan, and Texas. 

At Raíces y Almas Unidas Counseling, we are currently in-network with:

• Aetna
• Blue Cross and Blue Shield of Illinois
• Blue Cross Blue Shield of Massachusetts
• Cigna

We also accept self-pay clients and can provide a superbill for out-of-network reimbursement if needed.

Licensed in:

• Illinois
• Texas
• Michigan

Session formats:

• Telehealth (virtual)
• In-person (Illinois)

Please contact us to verify your coverage and copay details. We're here to help make therapy accessible and stress-free.

We value your time and hold your scheduled appointment just for you. If you need to cancel or reschedule, please provide at least 24 hours' notice.

Cancellations made with less than 24 hours' notice or missed appointments (no-shows) will be subject to a $110 cancellation fee. This fee is not covered by insurance.

We understand that emergencies happen—please reach out as soon as possible if something unexpected arises.

HIPAA stands for the Health Insurance Portability and Accountability Act of 1996. It’s a U.S. federal law designed to:

HIPAA ensures that your private health information (PHI)—like diagnoses, treatment notes, and personal details—is kept confidential and shared only with your consent or when legally required.

It requires healthcare providers (like therapists, doctors, and insurance companies) to use secure systems to store and share your information—especially when using electronic records or telehealth.

Under HIPAA, you have the right to:

• Access your own health records
• Request corrections
• Know who your information is shared with